Returns Policy

1. These terms and conditions:

1.1. represent the entire Novastore trading conditions and no alterations or additions may be effected unless agreed to by both parties, reduced to writing and signed by the Customer and a duly authorized representative of Novastore

1.2. will govern all future contractual sales relationships between the parties whereby the Customer purchases goods or services from Novastore;

1.3. are applicable to all existing debts between the parties;

1.4. are final and binding and are not subject to an suspensive or dissolutive condition;

1.5. expressly exclude any conflicting conditions stipulated by the Customer;

1.6. supersede all previous conditions without prejudice to any securities or guarantees held by Novastore and

1.7. apply to all servants, agents and subcontractors of Novastore.


2. The Customer hereby acknowledges that he/she has read and understood each term of this agreement and accepts them as binding and acknowledges that the content reflects the true meaning of both parties and that this agreement has been entered into for the benefit of both the Customer and Novastore.


3. The Customer agrees that neither Novastore nor any of its employees will be liable for any innocent misrepresentations made to the Customer nor shall the Customer be entitled to resile from any contract on those grounds.

3.1 It is the sole responsibility of the Customer to determine that the goods or services ordered are suitable for the purpose of intended use.


4. All quotes will remain valid for a period of 24 hours from the date of the quote or until the date of issue of a new price, whichever occurs first. The validity of any price is subject to availability and to any increases in the cost price, including currency fluctuations, of Novastore before dispatch of goods.

4.1. The Customer hereby confirms that the goods and services on the Tax invoice issued duly represent the goods and services ordered by the Customer at the prices agreed to by the Customer and where performance / delivery has already taken place that the services and goods were inspected and that the Customer is satisfied that these conform in all respects to the quantity ordered and are free from any visible defects.

4.2. Any delivery note or waybill or job card (copy or original) signed by the Customer or a third party engaged to transport the goods and held by Novastore shall be prima facie proof that delivery was made to the Customer and are in accordance with the quantity reflected thereon.

4.3. All orders and variations to orders are subject to these terms and conditions. Only written orders and variations to orders will be accepted by Novastore. This notwithstanding, Novastore may, at its sole discretion, elect to accept and act upon telephonic orders and any variations to orders. Novastore however reserves the right to refuse delivery or collection of any order until placed in possession of a written order form.

4.4. Novastore shall be entitled to split the delivery of goods ordered in the quantities and on the dates it decides with the prior consent of the Customer, which consent shall not be unreasonably withheld.

4.5. Novastore shall be entitled to invoice and deliver each order separately.

4.6. The risk of damage to or destruction of goods is passed to the Customer on signature of the delivery receipt upon delivery to the Customer or the Customer’s nominated representative and the Customer undertakes to insure the goods fully, until paid for in full.

4.7. In the case of repairs undertaken by Novastore or third-party suppliers, repair times given are merely estimates and are not binding on Novastore; time is not of the essence of this agreement unless expressly agreed upon in writing by Novastore. Novastore shall not be liable for any loss or damage of whatsoever nature which the Customer may suffer as a result of any unforeseen costs and/or delayed repairs.

4.8. Novastore is hereby authorized to engage a third party on its behalf and on the terms deemed fit by Novastore to transport all goods purchased.

4.9. If the Customer chooses to engage in its own third party to transport the goods, the Customer indemnifies Novastore against any claims of whatsoever nature that may arise from such an agreement.

4.10. Delivery, installation, commencement and performance times given are merely estimates and are not binding on Novastore. Novastore warrants that it will use its best endeavor’s to meet such delivery times; time is not of the essence of this agreement unless expressly agreed upon in writing by Novastore. Novastore shall not be liable for any loss or damage of whatsoever nature which the Customer may suffer as a result of any incorrect or delayed delivery, tampering of installation, commencement or performance, unless the aforesaid has regard to circumstances within Novastore’s reasonable control.

4.11. All goods invoiced out for evaluation, approval or on a demonstration basis by the Customer are deemed sold if not returned within 5 working days of issue.

4.12. All goods taken on consignment are deemed sold if not returned within 5 business days of issue.

4.13. The Customer acknowledges all copyrights and shall not duplicate copyrighted material and that each attempt will immediately render the full prevailing price payable to Novastore.

4.14. Refunds are subject to the descretion of Novastore. Pertaining to refunds, transational costs, will be taken into account that are incurred by Novastore for payment of an item that is unavailable or out of stock and consumer has paid for upfront. all items in store are subject to availability and do not mean that stock is currently available. it is on the consumer to enquire first before issuing payment upfront for an item that may not be readily available or in stock. it is entirely up to Novastore to evaluate if a refund will be payable and how much will be refunded, as well as when the refund will take place.


5. Novastore warrants that the goods which have been supplied by the Company and delivered to the customer shall be free from defects and subject to the following:

5.1. The company’s warranty is effective for a period of six (6) months from date of purchase and the customer shall be entitled to either request a refund; replacement or repair of goods if goods are found to be defective within such period.

5.2. Products carrying more than 6 months warranty are backed by the manufacturer’s international warranty.

5.3. The business further warrants that every new or reconditioned part installed during any repair or maintenance work, and the labour required, for a period of three (3) months from date of repair.

5.4. The aforementioned warranty shall immediately be rendered null and void in the event of any of the following: • Failure to use the products in accordance with instructions and specifications; • Product been subjected to physical damage, abuse, misuse, alteration, neglect, tampering or improper maintenance; • Product has been serviced, repaired, installed by any person not qualified to do so; • The product is not accompanied by original Tax Invoice.

5.5. No returns will be accepted without an RMA number. Return Material Authorization (RMA) request form to be submitted online prior to returning any items for any reason. Please complete RMA application online on our website This number must be used as a reference for all matters relating. Our technical department will issue you with an RMA number which authorizes you to return one item per every RMA number. A full fault description must be completed to enable technical department to test and verify fault.

5.6. All defective merchandise returned to Novastore must be returned with all cables, power supplies, documentation etc.

5.7. Novastore is not responsible for the cost of returning any non-faulty products to Novastore offices. For your protection, please insure the package and ship via a traceable method. If on inspection, the product is found to be faulty, Novastore will reimburse the client the cost of delivery.

5.8. If any of the above conditions are not met, Novastore reserves the right either to refuse the return, or to charge a restock fee of not less than 15%.

5.9. Acceptance of Products: Novastore shall conduct incoming acceptance inspection as soon as possible on receipt of products.

5.10. Warranty: Novastore’s obligation is to repair or replace the defective product or furnish the client with a refund of the purchase price should they request same. There is no warranty for uninterrupted or error-free operation. There is no warranty for loss of data. We recommend that you regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels and/or serial numbers. Even accidental removal and re-attachment of the bar code sticker will void the warranty, as it will no longer be possible to verify exactly when that individual item was purchased. This clause shall not be used to imply that Novastore shall be obliged to accept the return of any goods.The warranty is contingent upon the proper use in the application for which the product was intended, and does not cover product which has been modified in any manner, and /or has been subjected to physical damage, abuse, misuse, alteration, neglect, tampering, improper maintenance, or has been serviced, repaired, installed by unauthorized personnel.

5.11. Data Recovery is not covered under the warranty and is not part of the warranty process. Novastore’s Technical department offers a standard data recovery service. Price will be quoted on request.

5.12. Products for Exchange or Credit: Product purchased directly from Novastore may be returned for exchange, excluding any shipping charges, within 7 days from invoice date. All merchandise returned to Novastore must be shipped in the original sealed packaging, same condition as sold, with all cables, power supplies, documentation, etc. A credit will be issued at the sole discretion of Novastore and is dependent on the condition of the items returned. A handling fee of 10% will be charged for any returns after 7 days from date of invoice, and Novastore reserves the right not to credit or exchange any items returned after 14 days from date of invoice. Goods not returned in a perfect condition, in original packaging with all accessories and manuals intact will be deemed sold. Even accidental removal and re-attachment of the bar code sticker will void the warranty, as it will no longer be possible to verify exactly when that individual item was purchased. This clause shall not be used to imply that Novastore shall be obliged to accept the return of any goods.

5.13. Products for exchange exclude any “Special Request Items” which cannot be returned under any circumstances, unless faulty.

5.14. If items are credited, it will be at the lesser value between selling price and current market price, and in addition, handling fees specified in point 5.12 above will apply.

5.15. Novastore will request copies of original invoice documents when a product is older than 24 months. Products will not be tested, repaired or replaced until such documentation has been received.

5.16. The customer hereby agrees that any item handed in for repair may be sold by Novastore to defray the cost of such repairs if the item remains uncollected within 60 days of the repairs being completed and the customer notified.


6. No claim under these terms and conditions will arise unless the Customer has, within 7 days of the alleged breach or defect occurring, given Novastore 30 days written notice by prepaid registered post to rectify any defect or breach of contract.


7. The Customer agrees to pay the amount on the Tax invoice at the offices of Novastore (a)cash on demand; or (b)if the Customer is a Credit Approved Customer, within the terms as reflected on invoice and/or statement issued by Novastore.


8. The customer has no right to withhold payment for any reason whatsoever and agrees that no extension of payment of any nature will be extended to the Customer and any such extension will not be applicable or enforceable unless agreed to by Novastore, reduced to writing and signed by the Customer and a duly authorized representative of Novastore.

8.1. The Customer is not entitled to set off any amount owing to the Customer by Novstore against his debt.


9. The Customer agrees that the amount due and payable to Novastore may be determined and proven by a certificate issued by any independent auditor. Such certificate shall be binding and shall be prima facie proof of the indebtedness of the Customer.


9.1 Any printout of computer evidence tendered by any party shall be admissible evidence and no party shall object to the admissibility of such evidence purely on grounds that such evidence is computer evidence.


10. The Customer agrees that interest shall be payable on any moneys due to Novastore at 2% per month above the Prime Overdraft rated quoted by First National Bank Ltd., which interests shall be calculated on a daily balance and capitalized monthly from the date the moneys fell due to payment. A certificate under hand of any manager of the First National Bank Ltd shall be prima facie proof of the interest rate charged nor shall it be necessary to prove the signature or capacity of such manager.


11. The Customer agrees that if an account is not settled in full (a) against order; or (b) within the period agreed in clause 8 above in the case of a Credit Approved Customer; or if the Customer commits a breach of any of these conditions, or being an individual, is provisionally or finally sequestrated or surrenders his estate, or being a partnership, is being dissolved, or being a company or close corporation is placed under a provisional or final order of judicial management or liquidation, or compromises or attempts to compromise generally with its creditors or if an order in terms of section 65 of the Magistrates Court Act 32 of 1944, as amended is issued against the Customer, or if he commits or permits any act that may prejudice the rights of Novastore; then in any of these events Novastore may in its sole discretion either; (i) entitled to immediately institute action against the Customer at the sole expense of the Customer; or (ii) cancel the agreement and take possession of any goods delivered to the Customer, in a manner accorded by the laws of the Republic of South Africa, by giving the Customer written notice to that effect; or (iii) claim damages. Furthermore, Novastore shall be entitled to immediately suspend any delivery or service while the Customer is in breach of any of the terms of any contract between it and Novastore. In the event of a breach and without restricting or revoking any other rights Novastore may have in law, Novastore shall have the right to claim from the Customer the following costs: if payment by cheque is referred to drawer for whatsoever reason, an amount of R130.00 excl VAT per affected cheque; if default necessitates the telephonic contact of the debtor by Novastore, an amount of not more than R80.00 excl VAT per call; if default necessitates a personal visit by Novastore, an amount of R100.00 per visit; Cost for issuing a Letter of Demand at R250.00 excl VAT; subject to the maximum costs recoverable in terms of the Magistrates Court Act 32 of 1944 as amended, Attorneys Act 33 of 1979 and Debt Collections Act 114 of 1998. These remedies are without prejudice to any other right Novastore may be entitled to in terms of this agreement or in law.


12. The Customer hereby consents, in terms of Section 45 of the Magistrates Court Act of 1944 as amended to Novastore instituting any proceedings arising out of this contract in the Magistrates Court for the district of Rondebosch otherwise having jurisdiction in terms of Section 28 of the Magistrates Court Act notwithstanding the fact that such proceedings are otherwise not within the jurisdiction of that court. Novastore however reserves the right, in its sole discretion, to institute any action arising from this agreement in the High Court of South Africa.

12.1 The Customer hereby waives the benefits of the legal exceptions of non numeratae pecuniae (No monies were advanced / received by the debtor), non causa debiti (Absence / No cause of debt), de errore calculi (Error in calculation), de duobus vel pluribus reis debendi (Two or more principle debtors jointly but not severally liable), review of accounts and no value received and hereby declares himself to be fully acquainted with the meaning of this waiver.

12.2. In the event of any default by the Customer of any provision of this agreement, the Customer hereby consents and authorizes Novastore to furnish the name, credit record and repayment history of the Customer to any credit bureau as a delinquent debtor.


13. In the event of cancellation, the Customer shall be liable to pay (a) the difference between the selling price and the value of the goods at the time of repossession and (b) all other costs incurred in the repossession of the goods. The value of repossessed goods or retained pledged goods will be deemed to be the value placed on them by any sworn valuator after such repossession and such valuation will be prima facie proof of the value. 13.1The Customer indemnifies Novastore completely against any damage whatsoever relating to the removal of repossessed goods. 13.2If any goods supplied to the Customer are of a generic nature and have become property of the Customer by operation of law, the Customer shall be obliged on notice of cancellation of the agreement to retransfer the same quantity of goods in ownership to Novastore.


14. All goods supplied by Novastore remain the property of Novastore until such goods have been fully paid for.


15. The Customer shall be liable to Nova for all legal expenses (including collection fees) on the attorney own client scale incurred by Novastore in the event of (a) any default by the Customer or (b) any litigation in regard to the validity and enforceability of this agreement. The Customer will also be liable for any collection or valuation fees incurred.


16. The Customer agrees that no indulgences whatsoever by Novastore will affect the terms and conditions or any of the rights of Novastore and such indulgence shall not constitute a waiver by Novastore in respect of any of its rights herein. Under no circumstances will Novastore be stopped from exercising any of its rights in terms of these conditions.


17. Any document will be deemed duly received by the Customer within;

17.1.1. 3 working days of prepaid registered mail to any of the Customer’s business or postal addresses or the domicilium address (service address) of the Customer or to the personal address of any director, member or owner of the Customer; or;

17.1.2. within 24 hours of being faxed to any of the Customer’s fax numbers or any director, member’s or owner’s fax numbers;

17.1.3. on being delivered by hand to the Customer or any director, member or owner of the Customer;

17.1.4. within 48 hours if sent by overnight courier; or;

17.1.5. within 24 hours of being telexed to the Customer’s telex number.

17.2 The Customer chooses as its domicilium citandi et executandi (Service address or the address at which legal notices are to be served) the business address as per the dealer application or such other address agreed upon between Novastore and the Customer.

17.3. The Customer undertakes to inform Novastore in writing within 7 days of any change of Director, Member, Shareholder or Owner address, or 14 days prior to selling or alienating the Customer business and failure to do so will constitute a material breach of this agreement.


18. The customer agrees to the standard prices of Novastore for any goods purchased or services rendered, as published in its ruling price list.


19. The invalidity of any part of these terms and conditions will not affect the validity of any other part, each clause in this agreement being severable from the rest.


20. Any order is subject to cancellation by Novastore due to force majeure from any clause beyond the control of Novastore, including (without restricting this clause to these instances): inability to secure labour, power, materials or supplies, or by reason of an act of God, war, civil disturbance, riot, state of emergency, strike, lockout, or other labour disputes, fire, flood, drought or legislation.


21. If at any time any amount of money due by the Customer to Novastore is overdue for payment, Novastore shall be entitled to suspend all deliveries to the Customer until all amounts are paid or, at the election of Novastore, to cancel all outstanding orders in either of which events the Customer shall have no claim against Novastore.


22. Prices are subject to change without prior notice.


23. The signatory warrants that he is the duly authorized representative of the Customer and that he has full capacity, whether legal or otherwise, to enter into any contractual agreement with Novastore.


24. This Agreement and its interpretation is subject to South African law and the Customer consents to the exclusive jurisdiction of the South African Courts referred to in clause 12.